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Paysend career site
Enterprise BU · London · Hybrid

Senior Account Manager

About The Role:

Paysend, a rapidly expanding fintech company specialising in cross-border payments, is seeking a dynamic and resourceful Senior Account Manager. This pivotal role is essential for driving client success and satisfaction, utilising your expertise in payment processing and a profound understanding of industry challenges. As a Senior Account Manager, you will be dedicated to creating exceptional client experiences throughout their journey with Paysend. Your innovative mindset will help unlock opportunities, delivering world-class service to our institutional clients.


What You'll Do (Responsibilities):

  • Lead initiatives to enhance customer growth and contribute to overall business goals and account-specific growth objectives.

  • Foster a culture of innovation by continuously improving products, processes, and systems while deeply understanding customer needs related to our products.

  • Develop strategic and collaborative relationships with clients to support growth and increase long-term engagement.

  • Collaborate closely with sales, client success and delivery teams to facilitate smooth customer launches and ramping.

  • Monitor service performance, promptly addressing and managing customer escalations.

  • Engage with senior leaders at both prospective and existing clients to cultivate strong relationships with key stakeholders.

  • Provide effective reporting and data analysis to cross-functional teams and leadership, ensuring a clear assessment of client health and performance.

  • Act as the voice of the customer to influence internal stakeholders, promoting a customer-centric culture within the organization.

  • Work with cross-functional leaders to align strategy and execution across all departments.

What You’ll Need To Be Successful In This Role:

  • 5+ years of experience in Business Development, Account Management, or Customer Success, with a focus on cross-selling and upselling.

  • Comprehensive understanding of the financial, banking, payments, or financial services sectors.

  • Familiarity with CRM systems, ideally Hubspot, or sales enablement tools.

  • Proven ability to navigate dynamic environments with ambiguous structures and processes.

  • Thrives in a fast-paced, constantly evolving business setting, bringing an enthusiastic and engaged mindset

  • Experience working with global clients

  • Proficiency in English is essential; multilingual candidates are preferred.

  • Familiarity with using AI to enhance account management processes is a plus.

Why Join Paysend?

  • Make a Global Impact: Directly impact millions of users worldwide

  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities

  • Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more

  • Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible

  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements

Department
Enterprise BU
Locations
London
Remote status
Hybrid

About Paysend

At Paysend, we’re on a mission to simplify cross-border payments for everyone by creating the world’s biggest open, instant digital payment network.

As a next-generation integrated global payment platform, we connect consumers and businesses to pay and send money online anywhere, anyhow, and in any currency.

Founded in 2017 with the introduction of card-to-card transfers, we now offer a comprehensive suite of financial solutions that go beyond traditional money transfers.With a global reach and offices in London, Belgrade, Dublin, and Miami, we’re proud to serve millions of customers in over 170 countries. 

Our platform delivers interoperability across major card networks like Mastercard, Visa, and China UnionPay, as well as local payment schemes, connected by the largest digital payment network. We provide access to over 20 billion endpoints to make cross-border payments simple and accessible for everyone.But we’re not just about technology; we’re about people.

At Paysend, you’ll thrive in a connected, principle-driven culture that empowers you to solve complex challenges in the world of global finance. Join our talented global team and revolutionize the world of global payments while accelerating your career growth.

Paysend: Simplifying Cross-Border Payments for Everyone.

Enterprise BU · London · Hybrid

Senior Account Manager

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