This website uses cookies to ensure you get the best experience.

Paysend and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Paysend career site
Belgrade · Hybrid

SRE Monitoring Engineer

About The Role:

This SRE / Monitoring Engineer role is part of the newly established Reliability Operations & Control (ROC) department, a centralized observability and reliability function focused on prevention, early detection, and automation. The engineer will ensure continuous monitoring, automation, and proactive incident prevention across financial platforms, infrastructure, and business applications.


What You'll Do (Responsibilities):

  • Establish and maintain monitoring coverage across all core services (Zabbix, Grafana, Prometheus).
  • Develop automated monitoring integrations with JIRA, GLPI, GitLab, and other APIs.
  • Create dashboards and alerting systems that provide actionable insights for incident prevention.
  • Improve alert accuracy and reduce false positives by 30%.
  • Contribute to ROC automation initiatives (auto-recovery, gateway auto-suspension).
  • Within 3 months: onboard into existing monitoring stack; within 6 months: take ownership of key services; within 12 months: deliver improved observability KPIs (MTTR ↓, uptime ↑).


What You’ll Need To Be Successful In This Role:

  • Strong hands-on experience with Zabbix (advanced configuration, templates, triggers, scripting).
  • Grafana dashboard design and data source integration.
  • Linux fundamentals and shell scripting (Bash / PowerShell).
  • Python for automation and API integrations.
  • Prometheus, OpenSearch, PostgreSQL (basic queries, integration).
  • Understanding of monitoring concepts: metrics, logs, alerting, uptime, SLO/SLA.
  • Ability to interpret and process JSON / REST APIs.
  • English - В2.

Core Technical Stack: 

  • Strong hands-on experience with Zabbix (advanced configuration, templates,
    scripting).
  • Experience with Grafana, Prometheus, and OpenSearch.
  • Good understanding of Linux systems, networking basics, and system
    performance.
  • Scripting: Python, Bash/PowerShell, SQL (PostgreSQL/Oracle dialects).
  • Understanding of monitoring fundamentals: metrics, logs, alerting, uptime,
    SLO/SLA.
  • Working with JSON / REST APIs.
    Tools & Environments
  • Experience with JIRA / GLPI, GitLab CI, AWS or other clouds.
  • Familiarity with automation and configuration management
    (Ansible/Terraform is a plus).
  • Understanding of incident management and SRE principles (MTTR, SLO,
    error budgets)
Soft Skills:
  • Analytical thinking and ownership mindset.
  • Clear communication with cross-functional teams (Dev, QA, Product).
  • Proactive attitude towards problem prevention, not just resolution.

Why Join Paysend?

  • Make a Global Impact: Directly impact millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
  • Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
  • Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements
Locations
Belgrade
Remote status
Hybrid

About Paysend

At Paysend, we’re on a mission to simplify cross-border payments for everyone by creating the world’s biggest open, instant digital payment network.

As a next-generation integrated global payment platform, we connect consumers and businesses to pay and send money online anywhere, anyhow, and in any currency.

Founded in 2017 with the introduction of card-to-card transfers, we now offer a comprehensive suite of financial solutions that go beyond traditional money transfers.With a global reach and offices in London, Belgrade, Dublin, and Miami, we’re proud to serve millions of customers in over 170 countries. 

Our platform delivers interoperability across major card networks like Mastercard, Visa, and China UnionPay, as well as local payment schemes, connected by the largest digital payment network. We provide access to over 20 billion endpoints to make cross-border payments simple and accessible for everyone.But we’re not just about technology; we’re about people.

At Paysend, you’ll thrive in a connected, principle-driven culture that empowers you to solve complex challenges in the world of global finance. Join our talented global team and revolutionize the world of global payments while accelerating your career growth.

Paysend: Simplifying Cross-Border Payments for Everyone.

Belgrade · Hybrid

SRE Monitoring Engineer

Loading application form

Already working at Paysend?

Let’s recruit together and find your next colleague.