Atlassian Specialist ( Jira, JSM, Confluence )
About The Role:
We’re looking for an Atlassian Specialist to manage and optimize our Jira, JSM, and Confluence platforms. In this remote, full-time role, you’ll support internal teams by building secure workflows, dashboards, and automation aligned with compliance standards. You’ll also handle user support, third-party app management, and collaborate with security teams to meet frameworks like ISO 27001 and SOC 2.
What You'll Do (Responsibilities):
• Administer and manage Jira, JSM, and Confluence instances to meet the evolving needs of technical, product, compliance, and customer support teams.
• Design and implement advanced workflows, permission schemes, and automation rules that align with regulated financial operations.
• Develop and maintain custom dashboards, SLA reports, and data visualizations for operations, audit, and compliance purposes.
• Configure and manage Atlassian Marketplace apps and third-party extensions, ensuring they meet security, compliance, and business continuity standards.
• Deliver user support, training, and documentation for internal teams to maximize platform adoption and efficient usage.
• Support and optimize JSM for ITSM processes, including request queues, SLAs, incident management, and Confluence-based knowledge sharing.
• Collaborate with Information Security and Risk teams to ensure configurations and processes comply with frameworks such as ISO 27001, SOC 2, or PCI DSS.
• Liaise with Atlassian support and manage escalations or performance issues as needed.
What You’ll Need To Be Successful In This Role:
3+ years of experience administering Atlassian tools in a production environment, preferably in fintech or highly regulated industries
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
- Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements
- Locations
- Belgrade
- Remote status
- Hybrid
About Paysend
At Paysend, we’re on a mission to simplify cross-border payments for everyone by creating the world’s biggest open, instant digital payment network.
As a next-generation integrated global payment platform, we connect consumers and businesses to pay and send money online anywhere, anyhow, and in any currency.
Founded in 2017 with the introduction of card-to-card transfers, we now offer a comprehensive suite of financial solutions that go beyond traditional money transfers.With a global reach and offices in London, Belgrade, Dublin, and Miami, we’re proud to serve millions of customers in over 170 countries.
Our platform delivers interoperability across major card networks like Mastercard, Visa, and China UnionPay, as well as local payment schemes, connected by the largest digital payment network. We provide access to over 20 billion endpoints to make cross-border payments simple and accessible for everyone.But we’re not just about technology; we’re about people.
At Paysend, you’ll thrive in a connected, principle-driven culture that empowers you to solve complex challenges in the world of global finance. Join our talented global team and revolutionize the world of global payments while accelerating your career growth.
Paysend: Simplifying Cross-Border Payments for Everyone.