About The Role:

As a Reconciliation Analyst at Paysend, you will play a key role in ensuring the accuracy and integrity of transactional data related to our international money transfer business. You’ll be responsible for reconciling daily transaction volumes, resolving discrepancies between internal records and partner data, calculating monthly partner fees, and supporting accurate billing. Your work will involve close collaboration with internal teams, external partners, and the settlement team to manage pending transactions, disputes, and refunds. You’ll also be instrumental in onboarding new partners, ensuring data alignment, and continuously improving reconciliation processes through testing and reporting.

What You'll Do (Responsibilities):

• Reconcile daily partner transactional volume related Paysend’s business of international money transfer
• Contact internal Paysend departments in order to understand discrepancies between internal transactional data and external partner data, at a granular level
• Contact partners for resolution of pending transactions should interaction with internal teams and stakeholders do not yield resolution
• Understand partner’s fees according to operating agreement, calculate monthly partner’s fees and ensure its accuracy on partner’s fee invoice/billing
• Maintain proper dispute documentation (proof of delivery from partners), as applicable
• Engage with the settlement team on resolution of bank settlement matters
• Oversee refunds processing and tracking for company partners and payment aggregators
• Monitor reconciliation reports for data accuracy and proactively raise issues
• Actively participate in new partner onboarding, identifying data requirements and possible data gaps
• Ascertain automatic data received from partners is properly uploaded into Paysend’s reconciliation system, and escalate issues accordingly

• Adhere to SLA’s on reporting testing and data improvements with Paysend’s engineering team

What You’ll Need To Be Successful In This Role:

• Ability to work with limited supervision; self-starter
• High level of attention to detail
• Experience with high volumes of transactional data and ability to perform complex data analysis and manipulation
• A highly motivated personality who likes to challenge and collaborate across lines of business while at the same time driving results
• Ability to work across teams and geographies
• Advanced Excel skills and MS applications
• Preferably you will have experience working with schemes including Mastercard and Visa
• Present extensive core finance background including accounting and reconciliations
• Preferred experience in financial services, money transmission, fintech, and fast paced consumer services
• A hybrid work environment with a requirement for 2-3 days a week in the Serbian office
• Fluent in English

Why Join Paysend?

• Make a Global Impact: Directly impact millions of users worldwide
• Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
• Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
• Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
• Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements