Customer Support Specialist
About the role:
At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service.
We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.
What You'll do (Responsibilities):
- Communication with our B2C customers to handle and resolve queries within SLAs
- Escalate and liaise with our teams internally to investigate issues and to find a resolution
- Develop subject matter expertise in all areas of B2C (products, systems & processes) at Paysend and ultimately put our customers at the heart of every decision
- Continuous Improvement - identify trending issues and escalate concerns accordingly
- Continuous Improvement - reviewing current processes, templates and internal systems and making suggestions on improvements that would enhance the customer experience or help them to self-serve
What You'll Need To Be Successful In This Role:
- Experience working in a CS environment, preferably B2C
- Strong communication skills with sound decision-making skills
- Willingness to take ownership of tasks & investigations and own the outcome
- Self-motivated with strong organisational skills and a methodical approach to problem-solving
- Strong interpersonal skills to communicate with internal and external stakeholders
- Ability to work in a pressurised environment with varying deadlines and priorities
- Analytical - look for trends in issues and take corrective actions to reduce or eliminate these
- Ability to work both independently and as part of a team
Desired skills/experience would include:
- Knowledge of general operations within financial services/FinTech
- Working in a Financial Services or FinTech company
- Working knowledge of Zendesk (or similar CRM)
- Understanding, or awareness of KYC and/or AML
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwide
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
- Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements
- Department
- Consumer
- Locations
- Belgrade
- Remote status
- Hybrid
About Paysend
At Paysend, we’re on a mission to simplify cross-border payments for everyone by creating the world’s biggest open, instant digital payment network.
As a next-generation integrated global payment platform, we connect consumers and businesses to pay and send money online anywhere, anyhow, and in any currency.
Founded in 2017 with the introduction of card-to-card transfers, we now offer a comprehensive suite of financial solutions that go beyond traditional money transfers.With a global reach and offices in London, Belgrade, Dublin, and Miami, we’re proud to serve millions of customers in over 170 countries.
Our platform delivers interoperability across major card networks like Mastercard, Visa, and China UnionPay, as well as local payment schemes, connected by the largest digital payment network. We provide access to over 20 billion endpoints to make cross-border payments simple and accessible for everyone.But we’re not just about technology; we’re about people.
At Paysend, you’ll thrive in a connected, principle-driven culture that empowers you to solve complex challenges in the world of global finance. Join our talented global team and revolutionize the world of global payments while accelerating your career growth.
Paysend: Simplifying Cross-Border Payments for Everyone.
Customer Support Specialist
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