Onboarding Compliance Specialist
About The Role:
We’re looking for an Onboarding Specialist that will be responsible for completing due diligence of new business clients and managing the ongoing due diligence for our existing business client base. You will also be responsible for aspects of compliance & regulatory reporting and in order to do this you will be working closely with our Compliance and Sales teams.
The role is hybrid to be based in either London or Belgrade.
What You'll Do (Responsibilities):
- Conduct due diligence for Enterprise clients. You will ensure that clients are kept updated on the progress of their application and that activities are completed within SLAs.
- Conduct due diligence for new Network Partners.
- Conduct risk assessments and trigger event reviews on an ongoing basis.
- Have experience of creating, documenting and executing processes.
- Ensure that onboarding processes remain appropriate and up to date in line with procedures and Paysend’s regulatory requirements.
- Ensure that Paysend is meeting regulatory requirements in relation to CDD / EDD / KYC & KYB.
- Continuously enhance the onboarding experience by reducing friction and delays and improving the overall client experience and efficiency within the team.
- Work closely with the Compliance, Operations, Fraud and Sales teams to investigate and resolve any issues as they arise.
- Ad-hoc tasks as directed by the Head of Enterprise Operations
What You’ll Need To Be Successful In This Role:
Essential qualifications: Proven experience in due diligence and onboarding of business clients
Desirable qualifications: Experience with tools such as Google Drive, HubSpot, Comply Advantage, Onfido, SumSub, JiRA, Excel & Word.
Growth mindset – receptive to feedback and continuous improvement
Why Join Paysend?
- Make a Global Impact: Directly impact millions of users worldwid
- Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
- Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
- Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
- Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements
- Department
- Global Operations
- Locations
- Belgrade, London
- Remote status
- Hybrid
About Paysend
At Paysend, we’re on a mission to simplify cross-border payments for everyone by creating the world’s biggest open, instant digital payment network.
As a next-generation integrated global payment platform, we connect consumers and businesses to pay and send money online anywhere, anyhow, and in any currency.
Founded in 2017 with the introduction of card-to-card transfers, we now offer a comprehensive suite of financial solutions that go beyond traditional money transfers.With a global reach and offices in London, Belgrade, Dublin, and Miami, we’re proud to serve millions of customers in over 170 countries.
Our platform delivers interoperability across major card networks like Mastercard, Visa, and China UnionPay, as well as local payment schemes, connected by the largest digital payment network. We provide access to over 20 billion endpoints to make cross-border payments simple and accessible for everyone.But we’re not just about technology; we’re about people.
At Paysend, you’ll thrive in a connected, principle-driven culture that empowers you to solve complex challenges in the world of global finance. Join our talented global team and revolutionize the world of global payments while accelerating your career growth.
Paysend: Simplifying Cross-Border Payments for Everyone.
Onboarding Compliance Specialist
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